Hijacked Listings on Amazon: How to Detect, Prevent, and Take Action

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Imagine this: You spend months building your Amazon listing—crafting compelling copy, optimizing keywords, gathering reviews, and designing top-notch A+ Content. Then one morning, your branded product is replaced with a suspicious version from another seller, your bullet points are butchered, and the Buy Box is gone.

You’ve just been hijacked.


Hijacked listings are a nightmare for legitimate sellers, especially brand owners. They compromise your reputation, confuse customers, and eat away at your revenue. Worst of all, if left unchecked, they can destroy the trust you’ve built with your buyers.

In this blog, we’ll walk you through how to detect hijackers, prevent attacks on your listing, and take swift action when it happens.


What Is a Hijacked Listing on Amazon?

A hijacked listing occurs when an unauthorized seller jumps on your product detail page and starts selling what appears to be your product—often a counterfeit, knockoff, or gray-market version. In some cases, they even edit your listing content, change the images, or undercut you to win the Buy Box.

This usually happens to sellers who:


  • Use FBA without brand registry
  • Sell private label or white-label products
  • Have generic packaging that’s easy to replicate

If you’re not actively monitoring your listings, it’s easy to miss a hijacker until the damage is done.


Why Hijacking Is So Dangerous

Hijacked listings don’t just cost you a few sales—they can ruin your brand:


  • Lost Buy Box = lost revenue
  • Negative reviews from fake products impact your rating
  • Suppressed listings from customer complaints
  • Account health issues if Amazon sees you as the problem
  • Permanent damage to your product’s SEO and conversion rate

And if you're a brand-focused seller, hijacking is a direct assault on your intellectual property.


How to Detect a Hijacked Listing

Spotting a hijack early is critical. Here’s how to monitor your listings like a hawk:


1. Check the “Sold By” Section

Go to your product page and look at the Buy Box. If it doesn’t say your store name (or it’s being shared), you’ve got company.

Click on “Other Sellers on Amazon” to see who else is listing your product. If you see unknown sellers offering your SKU at unusually low prices—red flag.


2. Monitor Price Fluctuations

A sudden drop in price could mean a hijacker is undercutting you to win the Buy Box. Track pricing changes daily.


3. Use Alerts & Tools

Use software like:


  • Helium 10 – Alerts
  • Keepa – Price tracking
  • Sellerboard – Hijack monitoring
  • Bindwise – Listing change alerts

These tools notify you when new sellers jump on your listings or your content gets modified.


4. Watch for Content Changes

Hijackers may swap your images, title, or bullets to match their counterfeit version. Use the “Manage Inventory” section to regularly audit your listing content.


How to Prevent Listing Hijackers

Prevention is the best defense. Here’s how to make your listings tougher to hijack:


1. Enroll in Amazon Brand Registry

This is your strongest line of defense. Brand Registry gives you:


  • Listing content control
  • Access to Amazon’s Report a Violation tool
  • Brand support team access
  • Transparency program eligibility

Without Brand Registry, anyone can edit your listing. With it, you hold the keys.


2. Use Amazon Transparency

Transparency is a product serialization program that lets Amazon verify your item before shipping it. Only units with valid Transparency codes can be shipped—making it nearly impossible for hijackers to pass off fakes.


3. Include Branded Packaging & Logos

Generic packaging invites counterfeiters. Make sure your product and packaging include:


  • Clear brand logos
  • Unique identifiers (model #, UPC, batch code)
  • Branded inserts

Also, include “Ships in branded packaging” in your listing to warn copycats and inform customers.


4. Stay Off Generic/Shared Listings

Never piggyback on existing generic ASINs. Always create your own unique listings and protect them with Brand Registry.


How to Take Action Against Hijackers

If your listing has been hijacked, act fast. The longer the unauthorized seller stays on your listing, the more reviews and revenue they can poison.


Step 1: Document Everything

Take screenshots of:


  • The listing (with the hijacker’s store name)
  • Product differences (if it’s a counterfeit)
  • Customer complaints or reviews related to the hijacker
  • Your original product and packaging

Step 2: Send a Cease and Desist Message

You can message the hijacker through Amazon Seller Central. Be professional and direct.

Sample message:

Hello,

You are currently listing a product under our protected ASIN: [ASIN]. We are the brand owner and manufacturer of this product. Your listing is unauthorized and violates our intellectual property rights.

Please remove your offer within 24 hours to avoid a formal complaint to Amazon’s Brand Protection team.

Sincerely,
[Your Brand Name]

Some hijackers back off immediately. Others don’t.


Step 3: File a Report with Amazon

If the seller doesn’t respond, use Amazon’s Report Infringement tool:


  • Go to Brand Registry > Report a Violation
  • File under "Unauthorized Seller / Counterfeit"
  • Submit all documentation

If you're not enrolled in Brand Registry, file a general support case and include your proof.


Step 4: Escalate If Needed

If Amazon doesn’t act, escalate:


  • Contact Seller Support with a violation report
  • Call Amazon’s Brand Registry support line
  • Loop in an IP attorney if necessary

You can also file a DMCA takedown request if content is being used without authorization.


What If You're Not Brand Registered Yet?

While Brand Registry is best, you can still take some protective actions:


  • Use strong brand presence on packaging
  • File infringement cases manually
  • Include trademarked brand name in your title (this can help in Buy Box disputes)
  • Register your trademark ASAP to unlock Brand Registry


Pro Tip: Watch Your Competitors Too

If you're in a competitive niche, hijackers may be targeting your rivals too. Study how they respond, monitor their listings, and prepare your own defenses.


Final Thoughts: Own Your Listing, Own Your Brand

A hijacked listing is more than a nuisance—it’s a threat to everything you’ve built on Amazon. But with the right vigilance, tools, and legal backup, you can protect your turf.


  • Detect quickly
  • Act immediately
  • Prevent permanently

You’ve worked hard to build your brand. Don’t let someone else steal it overnight.


Need help removing hijackers or setting up Brand Registry and Transparency? Our team can audit your listings, take enforcement action, and keep your brand protected across all Amazon marketplaces. Let’s talk.

An amazon prime day box is sitting on a blue surface.
By William Fikhman June 30, 2025
Are you ready to make the most out of Amazon Prime Day 2025? Whether you're a new Amazon seller or have a few Prime Days under your belt, preparation is key to success. Prime Day is one of Amazon's biggest shopping events of the year, and smart planning can help you drive major traffic, boost conversions, and clear old stock. Here’s a simplified, step-by-step guide to help you get ready for Prime Day 2025 and make it your most profitable event yet. A Simple and Effective Guide to Prepare for Amazon Prime Day Step 1: Make a Plan Use past sales data (if available) to see what worked and what didn’t. Start early. Expect lower conversions before Prime Day as shoppers are researching and wish-listing. Make sure your listings are ready 3 weeks before the big day. Repeat winning strategies Avoid low-performing tactics If you're a new seller, know that shoppers browse listings weeks before buying Step 2: Choose Which Products to Focus On If you have a large catalog, focus on: High sellers Well-reviewed items Items that can compete in price and popularity These are the popular Prime Day categories: Smart home gadgets Electronics & accessories Health & hygiene products Cleaning tools Kitchen items If you don’t sell these, promote your top-sellers and bundle average items with better ones. Step 3: Create Irresistible Deals Prime Day is all about offering big discounts that attract more buyers and drive conversions. Sellers can take advantage of several types of deals to stand out during the event.  Coupons are a great option, as they display a visible orange tag on listings and are proven to boost conversion rates. Lightning Deals are short-term promotions that offer high visibility by appearing on Amazon’s “Today’s Deals” page for a limited time. Deal of the Day promotions run for 24 hours and showcase your products with a special badge, increasing exposure. Lastly, Prime Exclusive Discounts appear directly in the search results and on product detail pages, clearly showing the slashed prices to Prime members. Step 4: Manage Your Inventory Running out of stock during Prime Day means missing out on major sales opportunities. Make sure your FBA inventory arrives earlier and have a backup plan just in case. Tips: Monitor current stock levels Use a backup fulfillment method Consider old stock removal options Step 5: Optimize Your Listings Retail readiness is all about making sure your listings are in top shape before Prime Day. This means your titles, bullet points, and product descriptions should be rich in relevant keywords to help you rank higher in search results. Use clear, high-quality images that showcase your product and highlight key features. Make sure your listings answer common customer questions to reduce confusion and hesitation. Don’t forget to address complaints found in customer reviews — this can help prevent returns and negative feedback. Also, keep your A+ Content and product descriptions up-to-date so shoppers have a seamless and engaging experience. Address customer complaints from reviews Update A+ Content and product descriptions Step 6: Create Virtual Product Bundles Boost your average order value by bundling slower-moving items with your top-sellers. With Amazon's Virtual Product Bundle Tool, Brand Registered Sellers can group up to five ASINs together without physically packaging them — Amazon handles the fulfillment for you. No need to physically bundle items Up to 5 ASINs Available for Brand Registered Sellers Step 7: Clear Out Old Inventory Prime Day is the perfect opportunity to clear out aging inventory and free up valuable warehouse space. By offering deep discounts on older or slower-moving products, you can turn stagnant stock into fresh sales and improve your inventory turnover. Offer deep discounts on older items Clear warehouse space Turn stale stock into sales Step 8: Update Brand Store, Posts, and A+ Content With increased traffic expected during Prime Day, your Brand Store needs to be ready to capture attention and convert shoppers. Create a dedicated Prime Day page to showcase your best deals, highlight top-performing products, and update your A+ Content with fresh visuals and persuasive messaging. Use Amazon Posts to generate buzz—these can be created from your existing social media content and help drive additional discovery from within your storefront. Step 9: Boost Your PPC Campaigns Run Amazon Ads to maximize visibility. Use: Sponsored Products (for top keywords) Sponsored Brands (with promo callouts) Sponsored Brand Videos (for high engagement) Pro Tips: Increase budgets from 4 PM onward (peak shopping time) Use budget rules to automate spending Track search term reports to optimize performance Step 10: Don’t Ignore Off-Amazon Marketing Spread the word outside Amazon. Channels: Social media (Instagram, TikTok, Facebook) Influencer marketing Email campaigns Take advantage of Brand Referral Bonus: earn up to 10% bonus on qualified sales driven through external links. Step 11: Start Early Promotions Start building excitement three weeks before Prime Day by teasing your deals through email and social media. Launch Amazon ads early to build product awareness and bid on high-performing keywords to boost your organic rankings ahead of the surge in traffic. Step 12: Final Prep – One Week Before Prime Day Confirm all deals, ads, and inventory are good to go Double-check listings, images, and bullet points Test campaigns to ensure performance and placement Be Ready, Stay Agile Prime Day can be a game-changer for your business. But success isn’t just about big discounts. It’s about being smart, strategic, and staying ahead of the competition. If this sounds overwhelming, you don’t have to do it alone. Why Chief Marketplace Officer (CMO) is the Key Chief Marketplace Officer brings full Amazon brand management under one roof. From inventory planning to ad strategy, listing optimization, to marketing, CMO handles it all. All you have to do is focus on growth. With the right partner, your Prime Day isn’t just good. It’s record-breaking. Ready to dominate Prime Day 2025? Let Chief Marketplace Officer lead the way.
By William Fikhman June 3, 2025
Amazon’s marketplace is vast, powerful, and fiercely competitive. With millions of sellers and algorithms that heavily favor competitive pricing, it’s easy for brands to feel pressured into lowering prices just to survive. But here’s the harsh truth: engaging in price wars may boost short-term sales—but at the cost of long-term brand value, profitability, and sustainability. As an experienced Amazon agency offering end-to-end brand support, we’ve witnessed how destructive pricing battles can be for brands that once held strong positioning. In this blog, we’ll break down what Amazon price wars are, why they occur, how they hurt your business, and most importantly, how to stay competitive without slashing prices. What Are Amazon Price Wars? A price war occurs when multiple sellers continuously undercut each other’s prices to win the Buy Box or capture more market share. This tactic is especially tempting on Amazon, where winning the Buy Box can mean the difference between success and obscurity. Amazon’s algorithm favors the lowest total price (including shipping), which leads sellers to believe that slashing their prices is the only way to gain visibility. However, while that approach might earn temporary wins, it initiates a race to the bottom where everyone loses: margins evaporate, brand trust erodes, and long-term viability is compromised. How Do Price Wars Start on Amazon? The price war spiral typically follows a predictable pattern: 1. Sellers Chase the Buy Box The Buy Box is Amazon’s holy grail. Sellers know that over 80% of conversions come from this placement. To win it, many sellers lower their prices, often significantly assuming it’s the only metric that matters. 2. Competitors React Once one seller drops their price, others follow suit. This tit-for-tat cycle continues until prices dip below profitability. 3. Profitability Collapses With multiple sellers cutting prices aggressively, margins vanish. Sellers may move high volumes, but each unit sold generates negligible or even negative profit. The worst part? Buyers now expect those lower prices. 4. Reputation Erodes Customers become suspicious when prices drop too low, assuming inferior quality or desperate liquidation. The brand’s perceived value takes a hit, and the long-term damage outweighs any short-term gains. Why Brands Should Avoid Price Wars Before diving into strategies, let’s address why price wars should be avoided at all costs: ✘ Shrinking Profit Margins Lowering prices diminishes profit margins and often doesn’t leave room to reinvest in essential aspects like advertising, logistics, or product development. For brands looking to scale, profit erosion is a death sentence. ✘ Unsellable Inventory Once prices dip too low, inventory loses perceived value. You may be forced to liquidate at or below cost, or worse, sit on unsellable stock. This puts strain on cash flow and disrupts reordering cycles. ✘ Brand Devaluation Your price is a key element of your brand. Slashing it repeatedly teaches customers that your products are only worth buying on discount. Over time, this cheapens brand equity and makes it harder to justify premium pricing—even for new products. ✘ Market Instability Constant price fluctuations cause confusion and instability in the marketplace. Your sales velocity may spike temporarily, but it becomes inconsistent and unpredictable—making it impossible to forecast or scale strategically. The Smart Seller’s Playbook: How to Avoid Price Wars on Amazon Price competitiveness matters—but that doesn’t mean you have to be the cheapest. Let’s explore strategic, proven methods for staying competitive without engaging in destructive price battles. 1. Build a Strong Brand Identity Price becomes irrelevant when customers want your brand. Branding is more than logos and packaging. It’s about storytelling, values, consistency, and customer trust. When your product and brand convey a clear, desirable identity, customers are less likely to shop based on price alone. Tactics: Optimize A+ Content to communicate your brand story and benefits. Use Brand Story modules to highlight your mission and value proposition. Incorporate lifestyle imagery and UGC to build emotional connections. Result: A well-branded product shifts the customer mindset from “What’s the cheapest?” to “This is the one I trust.” 2. Focus on Product Differentiation If your product is a commodity, price will always dominate. But if you differentiate effectively, you reduce the chances of direct comparison. Tactics: Offer unique bundles or variations (exclusive scents, colors, sizes). Highlight proprietary features or ingredients that competitors can’t replicate. Focus on packaging, customer experience, and added value. Example: Instead of selling a “vitamin C serum,” position it as a “clinically proven, dermatologist-formulated brightening treatment” with a proprietary blend not found elsewhere. 3. Control Your Distribution Channels Many brands unknowingly trigger price wars by losing control of their distribution. Unauthorized resellers, wholesalers, or retail arbitrage sellers can undercut prices without regard for your brand's strategy. Tactics: Use Amazon Brand Registry to protect intellectual property. Set clear pricing policies with authorized resellers. Monitor unauthorized listings and issue cease-and-desist notices when necessary. Enforce Minimum Advertised Price (MAP) policies where legally applicable. 4. Invest in Customer Experience A great product alone isn’t enough. Enhancing the entire customer journey increases perceived value, making price a secondary factor. Tactics: Provide exceptional customer service with fast, clear communication. Follow up post-purchase with branded emails or insert cards. Solicit and highlight positive reviews through legitimate request flows. Bonus: Satisfied customers often become repeat buyers—reducing your cost per acquisition and increasing lifetime value. 5. Monitor Pricing Trends, But Don’t React Emotionally Analyzing pricing trends is vital—but knee-jerk reactions to competitors’ discounts are what fuel price wars. Instead, develop a measured pricing policy. Tactics: Use historical data to identify seasonal price dips and plan promotions accordingly. Wait for lower-priced competitors to sell out before adjusting your pricing. Price for profit first, not the Buy Box alone. CMO Insight: “Winning the Buy Box at the cost of margin isn’t winning—it’s bleeding disguised as victory.” 6. Prioritize High-Margin Products in Your Catalog Not all products deserve equal promotional effort. A good strategy involves selecting SKUs with built-in margin flexibility and scalable potential. Tactics: Audit your catalog to identify hero products with the best profit margins. Reduce reliance on ultra-competitive, low-margin SKUs. Launch premium-tier versions of your products for added value. 7. Treat Advertising as a Profit Driver, Not Just a Sales Lever Advertising can offset the need for price cuts by driving visibility and conversions. But it must be approached as part of a larger profit optimization plan.  Tactics: Optimize PPC campaigns with ACOS/ROAS targets that support your margins. Bid strategically on long-tail, high-intent keywords. Use Sponsored Brands and DSP to boost branded traffic. Key Point: The more you lean on branding and ads for visibility, the less you need to manipulate pricing. Frequently Asked Questions About Amazon Price Wars Q: Should I always lower prices to win the Buy Box? No. Winning the Buy Box depends on more than just price—shipping speed, seller rating, order defect rate, and other factors matter too. Always consider whether the margin loss is worth the temporary visibility boost. Q: What if a competitor drops their price drastically? Evaluate whether they’re a temporary disruptor (e.g., clearance sale) or a consistent player. Often, it’s better to wait them out. Don’t sacrifice long-term strategy for short-term panic. Q: Can I prevent other sellers from undercutting me? Yes, to an extent. With Brand Registry, you gain control over your listings. Combine that with MAP policies, strict distributor agreements, and proactive monitoring to maintain pricing integrity. Q: Is it better to offer bundles instead of discounting single units? Absolutely. Bundles can increase perceived value and average order value while maintaining healthy margins. Plus, they’re harder to compare directly with competitor listings. Final Thoughts: Brand Value Is Your Most Powerful Weapon In the chaotic arena of Amazon price wars, your brand is your best defense. Yes, pricing matters but it shouldn’t define your entire strategy. The most successful sellers maintain profitability by building brand loyalty, creating differentiated products, and controlling their listings with a long-term vision in mind. If you’re tired of racing to the bottom and want a strategic partner who understands the full Amazon lifecycle—from optimization and ad management to brand protection and catalog growth—our team is here to help. Sustainably scale. Stay profitable. Preserve your brand’s worth. Need help breaking free from the price war trap? Talk to our CMO -led Amazon strategy team and learn how to reclaim control of your margins while building a brand that lasts.